FAQ

The questions we actually get.

Can I use any text I want?

Yes. Literally anything. A quote, an inside joke, a one-liner that only makes sense to twelve people — those are our favourites. We'll send you a free design proof within 24 hours so you can see it before we make anything.

How long does it take?

About a week to build, 3–4 weeks to ship internationally. Total: 4–5 weeks from order to your door. Plan accordingly.

Where do you ship?

Everywhere. Full end-to-end tracking on every order.

What size will it be?

Depends on your text. We'll show you exact dimensions on your proof — nothing gets made until you sign off on it.

What's it made of?

Flexible LED neon tubing on dark acrylic. Not glass. Lightweight, cool to the touch, CE & FCC certified. Comes with a wall mounting kit — no hardware required.

Can I cancel?

Within 24 hours of ordering, yes. After that, it's in production and we can't stop it.

What if it arrives damaged?

Email hello@neonvows.net within 7 days with your order number and photos. We'll replace it. No argument.

Something else?

hello@neonvows.net — 24 hours.